In a move to strengthen support for victims of violence, the Ministry of Human Services and Social Security has launched a new chat feature on the iMatter mobile app.
The feature, introduced on Friday, enhances the app’s functionality by allowing users to communicate through text when calling is not an option, offering a safe and discreet lifeline to those in distress.
“Today, I am proud to launch the chat feature to the iMatter app.
“This means, if persons are in situations where they can’t call, they can chat,” Dr Persaud revealed on Friday.
The iMatter app, which already offers users a direct connection to the 914 emergency hotline, now includes a secure chat function designed for discreet communication.
“It provides a safe and secure way of talking to people when they need help instead of them calling,” Dr Persaud said.
She noted that the app is equipped with a wide range of resources tailored to tackle violence across all regions.
“Aside from calling 914, when you download the iMatter app, you will see 914. You can hit that button and connect right away. It has all the resources in every region to tackle violence,” Dr Persaud said.
The introduction of the chat feature is a critical addition, particularly for victims who may be in immediate danger and unable to speak freely.
“Sometimes people are in such terrible situations. They cannot call because it is not safe. They can chat… in cases of violence,” she said.
The initiative forms part of the ministry’s efforts as it continues to push digital innovation as part of its broader strategy to ensure timely and accessible support for vulnerable individuals across Guyana.
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