In 2025, over 4,700 citizens enrolled in Guyana’s national Electronic Identification (e-ID) system, a cornerstone of the government’s ambitious digitalisation agenda aimed at transforming public service delivery, Finance Minister Dr. Ashni Singh said during his 2026 budget presentation on Monday.
The e-ID, which includes separate cards for citizens and resident non-citizens, provides biometric verification and a single identifier to streamline interactions across all government agencies.
Looking ahead to 2026, the Government plans a major rollout of digital initiatives to bring a fully responsive, citizen-centred public service experience. Among the key projects is the GovConnect app, enabling online appointment scheduling, queue management, and real-time service feedback. The Citizen Connect app will allow residents to submit complaints and track responses, ensuring accountability, while AskGov, a 24/7 AI assistant, will guide users through government transactions.
These initiatives will be integrated into a MyGuyana Citizen Portal, a central gateway allowing all Guyanese to access government services efficiently and securely. Decentralisation of services will continue with the expansion of Integrated Service Centres (ISCs) beyond Leonora, offering a one-stop solution for e-ID, passports, tax, and registry services. Through these measures, the Government aims to make essential services more accessible, timely, and responsive, ensuring that every citizen benefits from a modern, digitally enabled state.
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