With the Christmas rush already building, the Competition and Consumer Affairs Commission (CCAC) is urging Guyanese shoppers to be vigilant, informed and assertive as they head into the busiest retail season of the year.
In a holiday advisory issued on Monday, the Commission reminded both consumers and suppliers that the law — the Consumer Affairs Act (CAA) No. 13 of 2011 — protects every dollar spent and outlines clear obligations for businesses.
This year has already seen a troubling rise in consumer grievances. Between January and now, the CCAC has logged 461 complaints valued at more than G$471 million, of which G$333.9 million has been resolved. The Commission said the remainder is currently under active investigation.
As families prepare for Christmas shopping, the CCAC is pushing a people-centred message: know your rights, ask the right questions, and demand fairness.
Shoppers are being advised to start with a simple but often overlooked step — plan ahead. The Commission recommends creating a shopping list, researching products and services, comparing prices, and reading every contract or agreement before signing.
Consumers should also demand receipts for all purchases, as these remain the most important legal proof when seeking refunds, returns or exchanges. Before leaving the store, every item should be inspected, and shoppers should request written warranties of at least six months.
Under the law, non-defective items may be returned within seven days of purchase, as long as they remain unused, untampered with, and in their original packaging. Suppliers are allowed to charge a restocking fee of up to 10 percent.
The CCAC also reminded businesses that they must not display “No Refund” signs or refuse refunds, returns or exchanges when legally required. Such practices directly violate the Consumer Affairs Act.
The Commission noted that while the holidays bring excitement and increased spending, they also bring spikes in disputes — many of which could be avoided if shoppers and suppliers follow the law.
Consumers who need help, clarification or wish to file a complaint can contact the CCAC on 219-4410/3, WhatsApp 625-0557, or submit reports online at ccac.gov.gy.
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